Troubleshooting
Q: Why do I get such terrible quality of the video, there are so many stripes on it?
A: For some certain DVDs, especially the ones which are homemade, the converted video quality may be very terrible, such as some pixels, mosaics or stripes on the picture. So you need to choose the suitable interlace to adjust the picture effect before you convert the video.
Q: How can I get the converted video’s resolution suitable for my player?
A: The best way is that you choose the right output format by the player's name. The resolution has been preset to fit the player's screen. And you also can customize the resolution if you can not find the type of your player in the profile list. In the Setting window, you can select the right resolution for your player. If there is no resolution which fits your player's screen, you can even type a resolution in the Resolution field.
There is a way to adjust the aspect ratios: in the Crop panel, there are these options as 16:9, 4:3, Keep Original, Full Screen, Letter box and Pan&Scan.
Q: What information should I offer you to solve my problem?
A: The more details you give us, more quickly we will find out the problem. When you describe your problem, please inform us of what your system configuration is, how you operated and what error occurred as well. If possible, you'd better send us your files for investigation.
Q: How can I offer my video file to you to help troubleshooting?
A: In order to locate the bug quickly, we suggest uploading the original video file to our ftp server. We need duplicate the issue first with your file, and it will help us to solve the problem much easier. By the way, don't forget to contact our support team to tell them your file's name.
Here is our ftp link and account for you to login:
ftp://upload.dvd-ripper-copy.com
ID：up_drc
Password: drcftp123
You can copy and paste the ftp address link into a folder's address bar to Enter if you don't have ftp client program. To upload file, you can drag and drop the file into the folder after you log onto our ftp. |
