FAQs
Q: How to register this program?
A: When you receive the registration e-mail, please click register directly to register the program with the key code and your registered e-mail address. It is important to enter your name (Registration Name) exactly as you did it at purchase, because "ABC@AOL.COM" and "abc@aol.com" are not the same thing. The simplest way is to copy the Registration name and the Serial number from your registration letter and to paste them to the appropriate boxes of the registration window. This is ESPECIALLY important if you have Unicode characters in your name.
To do this:
1. Highlight your registration name in your registration letter, received from us and right-click it;
2. Select "Copy" in the right-click menu;
3. Move the cursor to the appropriate box in the registration window of the program;
4. Right-click the box and select "Paste" from the menu. Do the same with the serial number.
Some tips to remember:
1. Make sure that there is no space before and after the registration name and serial number.
2. Make sure that you are not mistaking the letter "O" for the figure "0" (zero).
Q: How can I contact your support team if I need help with my software?
A: You can visit our support center and log in with your E-mail and password from the registration E-mail. Click "Ask a Question" to enter the question page, click "My Ticket" and submit your question step by step, and then a technical support technician will get back to you within 48 hours.
Q:How can I find the version number of the program I have just purchased?
A: To find the version number, you can click "About" on the upper right of the main interface , and you will find the version number on the pop-up page.
Q: How can I know if there is an upgrade chance for me?
A: Commonly, any upgrades or renewals on our program will be displayed on our website first. So you can pay attention to our website from time to time. Also, to keep informed, you can subscript our free newsletter. Any news about our program's renewal will be included in newsletter and sent to you betimes. Furthermore, you can also find sales promotion chance in newsletter at the earliest convenience.
Q: How can I update my program to the latest version?
A:Usually, the updates are free of charge. To make a free update, you can visit our support center and sign in with your E-mail and password from the registration E-mail. After you log in, you will find a "My Order" button. Click this button and then you will find your order information. Click “Upgrade” button and your program will automatically upgrade to the latest version.
However, if the new version is a brand-new edition featured with a lot of new functions, you may have to pay for the upgrade, and you can find the information on our product website. |
