Frequently Asked Questions
My created WMA file is invalid, why?
If you create invalid wma files, please download wmfdist.exe and install it on your computer, then reinstall our software.
While attempting to convert a WMA file, the software does not seem to respond. What could be the problem?
Sometimes, the software can not convert WMA files to mp3/wav/wma files. Or the procedure goes very quickly and you can not find the converted files anywhere. If this occurs on your computer, it may because that your WMA files are protected, or locked. Some WMA files are intentionally protected, while others are automatically protected upon creation by the producing software. Our Super MP3 WMA Converter can't and won't decrypt protected WMA files for copyright reason.
How to get smaller files?
To create small file, please lower the parameters. But the lower the parameters, the lower the quality of your created file, though the smaller the file. In other words, the higher the parameters, the higher the quality of your created file, but the larger the file. Please increase/decrease frequency and bitrate accordingly. I mean, 48000 Hz frequency will not accept 8Kbps bitrate, please lower the frequency or high the bitrate and so on.
What is the update/upgrade policy?
ALL updates AND upgrades are free! Super MP3 WMA Converter supports unlimit update and upgrade.
I have not received my registration information. Why?
Do not panic! In many cases, there may be a processing delay. Sometimes, people have supplied the wrong email address. In rare cases, the registered users are unreachable due to mis-configured email clients or privacy control. Please feel free email to sales@wmatool.com. We'll resend you register information soon.
I have purchased a registration code and its not accepting it, why?
Please make sure you are using the correct register information. Our register information will be sent. |
